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Facilities Management, Project Management and Soft-Skills Training Facilities Management Courses | Contact Us Return to FM Courses Return to home page Booking forms page | |
Institute of Leadership and Management Level 3: Study Topics and Learning OutcomesAll of the key information is also available from our full printable booklet here, or for a shortened version, click here. |
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Booklet Navigation Return to Section 1: Overview Go to step 1: Deciding learning levels Go to step 2: Choosing qualification types Institiute of Leadership & Management Level 3: Study Topics and Learning Outcomes Go to step 4: Choosing a training programme / Pricing info.
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Additional information: Recognised prior learning Additional information: Booking and further enquiries Management profiles explained in more detail Qualification types explained in more detail General notes on assessment About Blue-Eye Training Training venues Process summary flowcharts
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Institute of Leadership and Management Level 3 Purpose of the Training Programme The ILM Level 3 Diploma in Facilities Management aims to give practising or potential first line managers the foundation for their formal development in this role. The qualification does this by developing comprehensive leadership and management skills and specific facilities management skills. Study Topics and Learning Outcomes Forenote: The full range of subjects is indicated here; but please bear in mind that all of the subjects are studied for the Diploma, Some of the subjects are studied for the Certificate and just a few are studied for the Award. Solving problems and making decisions Unit M3.01 Aims To develop knowledge and understanding of solving problems and making decisions as required by a practising or potential first line manager Learning Outcomes - Know how to describe a problem, its nature, scope and impact - Know how to gather and interpret information to solve a problem - Know how to solve a problem - Know how to plan the implementation and communication of decisions Building the team Unit M3.11 Aims To develop knowledge and understanding of building the team as required by a practising or potential first line manager Learning Outcomes - Understand how to develop and maintain trust at work - Know how to build the team Motivating to perform in the workplace Unit M3.12 Aims To develop knowledge and understanding of motivating the team to perform as required by a practising or potential first line manager Learning Outcomes - Understand the value of assessing performance to meet organisational and individual needs - Know how to motivate the team to improve performance in the workplace - Understand the value of feedback in the workplace Developing yourself and others Unit M3.13 Aims To develop knowledge and understanding of developing self and others as required by a practising or potential first line manager Learning Outcomes - Know how to identify development needs and develop self and others to achieve organisational objectives Organising and delegating Unit M3.21 Aims To develop knowledge and understanding of organising and delegating as required by a practising or potential first line manager Learning Outcomes - Know how to organise people to achieve objectives - Know how to delegate to achieve workplace objectives Managing health and safety at work Unit M3.23 Aims To develop knowledge and understanding of health and safety at work as required by a practising or potential first line manager Learning Outcomes - Understand health and safety at work - Understand risk assessment and accident prevention in the workplace - Understand the organisation’s environmental responsibility Introduction to managing and maintaining property and assets Unit M3.38 Aims To develop knowledge and understanding of managing and maintaining property and assets Learning Outcomes - Understand the estate management function - Understand premises and building services maintenance
Introduction to the effective management of space within own organisation Unit M3.39 Aims To develop knowledge and understanding of the effective management of space in own organisation Learning Outcomes - Understand the principles that guide and the legislation that impacts on the planning and management of space - Understand how to plan accommodation changes - Understand optimisation of space utilisation
Managing sustainability and environmental issues Unit M3.41 Aims To develop knowledge and understanding of managing sustainability and environmental issues Learning Outcomes - Understand sustainability and corporate social responsibility - Understand environmental issues affecting the organisation and how these issues can be managed - Understand the constraints and opportunities of an organisation’s building(s) in being environmentally friendly Managing utility services and energy efficiency in the workplace Unit M3.42 Aims To develop knowledge and understanding of managing utility services and energy efficiency Learning Outcomes - Understand own organisation’s utility services requirements - Understand the efficiency of own organisation’s energy consumption Understanding procurement and supplier management in the workplace Unit M3.43 Aims To develop knowledge and understanding of procurement and supplier management Learning Outcomes - Understand procurement in own organisation - Understand how specialists and suppliers are identified and managed in own organisation Understanding facilities management within the context of an organisation Unit M3.44 Aims To develop knowledge and understanding of facilities management within the context of an organisation Learning Outcomes - Have an appreciation of trends within facilities management - Understand the importance of facilities management within the context of own organisation - Know how to set team and individual objectives that will ensure effective facilities management in own organisation - Know what external factors could affect facilities management within an organisation - Be able to raise the profile of facilities management in the organisation and local community Managing and developing relationships in the workplace Unit M3.45 Aims To develop knowledge and understanding of Managing and developing relationships in the workplace Learning Outcomes - Examine the needs and expectations of others - Meet the needs and expectations of others - Be able to manage relationships where it is not possible to meet the need or expectations of others Delivering service in the workplace Unit M3.47 Aims To develop knowledge and understanding of delivering service in the workplace Learning Outcomes - Be able to deliver service in the workplace - Understand how to collect feedback and evaluate service delivery in the workplace - Understand how to monitor the service delivery activity to ensure continuous improvement Understanding incident management and disaster recovery in the workplace Unit M3.48 Aims To develop knowledge and understanding of incident management and disaster recovery in the workplace Learning Outcomes - Understand risk assessment and potential hazards and risks in the workplace - Understand how to reduce the impact of hazards on people and the organisation - Understand how to recover after an incident has occurred in the workplace Understanding security measures in the workplace Unit M3.49 Aims To develop knowledge and understanding effective security measures in the workplace Learning Outcomes - Understand security measures in the workplace and associated legislation - Know whether the prescribed security measures are effective in the organisation - Know how to identify improvements to existing security measures Introduction to leadership and management Unit M3.50 Aims To develop an understanding of leadership and management and to gain an understanding of own management style and its impact on the team, colleagues, peers and subordinates in the workplace Learning Outcomes - Understand leadership and management - Understand own management style A programme of events which indicates dates and subject combinations is provided on the next page.
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