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British Institute of Facilities Management Level 4: Study Topics and Learning Outcomes All of the key information is also available from our full printable booklet here, or for a shortened version, click here.
Booklet Navigation Return to Section 1: Overview Go to step 1: Deciding learning levels Go to step 2: Choosing qualification types British Institute of Facilities Management Level 4: Study Topics and Learning Outcomes Other FM courses Go to step 4: Choosing a training programme / Pricing info.		Additional information: Recognised prior learning Additional information: Booking and further enquiries Appendices: Management profiles explained in more detail Qualification types explained in more detail General notes on assessment About Blue-Eye Training Training venues Process summary flowcharts
British Institute of Facilities Management Level 4: Study Topics and Learning Outcomes The full range of Level 4 subjects is indicated below; but please bear in mind that all of the subjects are studied for the Diploma, Some of the subjects are studied for the Certificate and just a few are studied for the Award. British Institute of Facilities Management Level 5: The level 5 qualifications programme is being developed at the current time (July 2010) and we will be offering learners attendance on this qualification from October 2010. Basic course information has been provided and will be further updated in due course. Register your interest here and we will keep you informed of developments as they arise. Level 4 Study Topics and Learning Outcomes Overview of facilities management Unit FM4.01 Aims This unit enables learners to develop an understanding of the scope and extent of the facilities management function and the range of associated services, the roles and responsibilities in different organisations and contexts as well as the importance of the contribution of facilities management in both societal and economic contexts Learning Outcomes - Understand the scope and extent of the facilities management function - Understand the range of services offered by facilities management - Understand the range of occupational roles and responsibilities across different organisations facilities management - Understand the importance of the contribution of facilities management in a wider business and social context. - Contribute to internal and external customers’ understanding of facilities management using a range of communication methods. Understanding facilities management strategy Unit FM4.02 Aims This unit enables learners to develop knowledge and understanding of the drivers, tools and principles involved in developing and monitoring facilities management strategies in relation to risk profiles and the overall business strategy. Learning Outcomes - Understand how strategy is developed for organisations and their facilities management function - Understand the impact of the organisational risk profile on the facilities management strategy - Understand how facilities management strategy is monitored Understanding people management in facilities management Unit FM4.03 Aims This unit enables learners to develop knowledge and understanding of the principles, practices and legal requirements of leading and managing staff in a facilities management context. Learning Outcomes - Understand how to plan workloads and work allocation for staff within the facilities management function - Understand how to recruit, retain or dismiss people - Understand staff appraisal and performance measurement - Understand the importance of good communication when dealing with people - Understand the key requirements of legislation effecting the employment and management of people Understanding facilities management support services operations Unit FM4.04 Aims This unit enables learners to develop an understanding of a wide range of facilities management support services operations and how to manage and monitor the delivery of those services within safe systems of work and budgetary constraints. Learning Outcomes - Understand the support services and the options for delivery that are typically provided in facilities management - Understand how support services in facilities management are identified and managed - Understand the importance of health and safety in the delivery of support services in facilities management - Understand how to manage the revenue/operational budgets in the provision of support services Managing health and safety in own area of facilities management Unit FM4.05 Aims This unit enables learners to develop and enhance knowledge and understanding of Health and Safety in the workplace and the Facilities Manager’s role and responsibilities in monitoring and reviewing safety systems. Learning Outcomes - Understand the legal requirements for the management of health and safety and environment in the workplace - Understand own responsibilities for health and safety in the workplace - Understand how to communicate and record workplace health and safety hazards and risk assessments - Understand the five step process for risk assessment - Understand how to monitor and review workplace health and safety policies and systems Understanding risk management in facilities management Unit FM4.06 Aims This unit enables learners to develop knowledge and understanding of the principles, techniques and methodologies of risk management in a range of scenarios and the Facilities Manager’s role in business continuity planning and disaster recovery. Learning Outcomes - Understand risk analysis - Understanding risk management - Understand how risks are managed - Understand how risks can be minimised and reduced - Understand business continuity planning - Understand incident management and disaster recovery - Know the five steps to risk assessment in the management of health and safety at work Understanding financial management in facilities management Unit FM4.07 Aims This unit enables learners to develop knowledge and understanding of the principles and application of management accounting, the use of capital and revenue budgets, cash flow and the preparation of financial cases in a facilities management context. Learning Outcomes - Understand financial reporting systems and processes - Understand the use of capital and revenue budgets in a facilities management context - Understand how to manage cash flow - Understand how to prepare financial cases Understanding the business organisation and its impact on facilities management Unit FM4.08 Aims This unit enables the learners to develop knowledge and understanding of the different ways that business organisations are structured and how their functions, culture and processes affect facilities management. The unit helps learners to understand the Facilities Manager’s role and responsibilities for identifying areas for making improvements to benefit the business organisation. Learning Outcomes - Understand the structure of business organisations - Understand the importance of corporate culture - Understand how business organisations develop operational plans - Understand the decision-making processes within organisations - Understand change management Understanding performance measurement in facilities management Unit FM4.09 Aims This unit enables learners to develop their understanding of the techniques and processes of business planning, objective setting and performance management within the facilities management function. Learning Outcomes - Understand the principles and techniques involved in business planning - Understand the principles of performance measurement Understanding leadership and management in facilities management Unit FM4.10 Aims This unit enables learners to understand the application of management and leadership theories and their impact on facilities management, individuals, teams and organisations. It helps them to link individual performance to the overall strategy of an organisation and the different approaches to management and models of team working. Learning Outcomes - Understand how management style affects organisations and individuals - Understand how to motivate, manage and lead staff - Understand how to provide leadership in your area of responsibility - Understand how to link individual performance to the overall strategy of an organisation - Understand different approaches to management and models of teamworking Understanding the management of information and knowledge in facilities management Unit FM4.11 Aims This unit enables learners to develop knowledge and understanding of using and managing data and information and the applications, benefits and costs of IT systems to support facilities management. Learning Outcomes - Understand how to collate data within a facilities management context - Understand how to analyse data within a facilities management context - Understand how to use information effectively - Understand how to manage information and knowledge flow within current legislative requirements - Understand the types of IT systems used to support facilities management and the legislative requirements Understanding facilities management projects Unit FM4.12 Aims This unit enables learners to develop knowledge and understanding of project management from start to finish in a facilities management context. Learning Outcomes - Understand project management in facilities management - Understand how to develop, manage and monitor projects - Understand how to assemble and manage facilities management project teams - Understand how to manage project completion, sign-off and review Developing relationships with suppliers and specialists in facilities management Unit FM4.13 Aims This unit enables learners to develop their understanding of the importance of relationships with suppliers and specialists and how to appoint, manage and monitor suppliers and specialists and the potential risks Learning Outcomes - Understand the role of specialists and suppliers - Understand how to select and appoint suppliers and specialists - Understand how to manage and monitor specialists and suppliers performance - Understand what is involved in ending a specialist or supplier relationship Understanding quality management in facilities management Unit FM4.14 Aims This unit enables the learners to develop their understanding of the theories and principles of quality management and quality standards and how to implement them within facilities management. Learning Outcomes - Understand the principles of quality management and apply them in a facilities management context - Understand quality standards and accreditation schemes - Understand how to implement a quality standard - Understand the concepts of continuous improvement Understanding customer service in facilities management Unit FM4.15 Aims This unit enables learners to develop their understanding of the importance of customer relationship management and the ways in which Facilities Managers can deliver a customer focused service and how service level agreements can be managed, evaluated and improved. Learning Outcomes - Understand the service culture in a facilities management context - Understand how to deliver a customer focused service - Understand how to identify various customers, assess their requirements and satisfaction levels - Understand how to develop and manage service level agreements - Understand the importance of customer relationship management Understanding property and asset management for facilities managers Unit FM4.16 Aims This unit enables learners to develop knowledge and understanding of the principles and practices of property and asset management in a range of different scenarios and how to plan and manage property relocations. Learning Outcomes - Understand the requirements of property leases - Understand property costs and charges - Understand how to set up and manage a property register and assets register - Understand the factors involved in property relocation Understanding property, fabric and building services maintenance for facilities managers Unit FM4.17 Aims This unit enables learners to develop their understanding of the range of strategies used in the delivery of effective property and building services maintenance in a variety of Facility Management contexts and the scope of management systems and technologies available. Learning Outcomes - Understand building design - Understand the maintenance implications of building, fabric, structures and components - Understand how a strategy for the maintenance of the building fabric can be implemented - Understand how to deliver an effective fabric maintenance service - Understand the elements of building services maintenance programmes - Understand how to deliver an effective buildings services maintenance - Understand building management systems (BMS) and technology used to control or manage building services Understanding space management for facilities managers Unit FM4.18 Aims This unit enables learners to develop their understanding of the strategies and objectives of space management including the management of changes in the use of accommodation and emerging new developments within a facilities management context. Learning Outcomes - Understand how to develop a strategy for space allocation in buildings - Understand the impact of structure and services - Understand how to prepare briefs for space layouts - Understand how to programme and manage changes in accommodation - Understand new developments in the use of space Understanding sustainability and environmental issues and their impact on FM Unit FM4.19 Aims This unit enables learners to develop their understanding of corporate responsibility and the importance of sustainability and environmental issues and how facilities management impacts on the environment. The unit also develops understanding of the principles and methods of waste management. Learning Outcomes - Understand sustainability and corporate responsibility - Understand facilities management impact on the environment - Understand how to manage waste and its safe disposal - Understand how to improve environmental awareness and responsibility Understanding energy and utilities management and the impact on FM Unit FM4.20 Aims This unit enables learners to develop their understanding of energy and utility management principles, processes and monitoring systems and how to implement an energy and utilities management policy. Learning Outcomes - Understand the principles of energy and utilities management - Understand what is involved in energy and utilities efficiency of buildings and the impact on facilities management - Understand how to monitor energy and utilities efficiency of buildings - Understand how to implement an energy and utilities management policy Understanding procurement and contract management in facilities management Unit FM4.21 Aims This unit enables learners to develop their understanding of the principles, processes and scope of procurement, contracts and contract Management. Learning Outcomes - Understand procurement - Understand different types of contract - Understand the use of specifications and terms and conditions in the procurement of goods and services - Understand how to evaluate procurement costs A programme of events which indicates dates and subject combinations is provided on the next page.

British Institute of Facilities Management Level 4: Study Topics and Learning Outcomes