ILM Level 3 Range of Qualifications

Unit: M3.11

Building the team

Aims: To develop knowledge and understanding of building the team as required by a practising or potential first line manager

Learning Outcomes

• Understand how to develop and maintain trust at work
• Know how to build the team

Unit: M3.12

Motivating to perform in the workplace

Aims: To develop knowledge and understanding of motivating the team to perform as required by a practising or potential first line manager

Learning Outcomes

• Understand the value of assessing performance to meet organisational and individual needs
• Know how to motivate the team to improve performance in the workplace
• Understand the value of feedback in the workplace

Unit: M3.13

Developing yourself and others

Aims: To develop knowledge and understanding of developing self and others as required by a practising or potential first line manager

Learning Outcomes

• Know how to identify development needs and develop self and others to achieve organisational objectives

Unit: M3.21

Organising and delegating

Aims: To develop knowledge and understanding of organising and delegating as required by a practising or potential first line manager

Learning Outcomes

• Know how to organise people to achieve objectives
• Know how to delegate to achieve workplace objectives

Unit: M3.23

Managing health and safety at work

Aims: To develop knowledge and understanding of health and safety at work as required by a practising or potential first line manager

Learning Outcomes

• Understand health and safety at work
• Understand risk assessment and accident prevention in the workplace
• Understand the organisation’s environmental responsibility

Unit: M3.38

Introduction to managing and maintaining property and assets

Aims: To develop knowledge and understanding of managing and maintaining property and assets

Learning Outcomes

• Understand the estate management function
• Understand premises and building services maintenance

Unit: M3.39

Introduction to the effective management of space within own organisation

Aims: To develop knowledge and understanding of the effective management of space in own organisation

Learning Outcomes

• Understand the principles that guide and the legislation that impacts on the planning and management of space
• Understand how to plan accommodation changes
• Understand optimisation of space utilisation

Unit: M3.41

Managing sustainability and environmental issues

Aims: To develop knowledge and understanding of managing sustainability and environmental issues

Learning Outcomes

• Understand sustainability and corporate social responsibility
• Understand environmental issues affecting the organisation and how these issues can be managed
• Understand the constraints and opportunities of an organisation’s building(s) in being environmentally friendly

Unit: M3.42

Managing utility services and energy efficiency in the workplace

Aims: To develop knowledge and understanding of managing utility services and energy efficiency

Learning Outcomes

• Understand own organisation’s utility services requirements
• Understand the efficiency of own organisation’s energy consumption

Unit: M3.43

Understanding procurement and supplier management in the workplace

Aims: To develop knowledge and understanding of procurement and supplier management

Learning Outcomes

• Understand procurement in own organisation
• Understand how specialists and suppliers are identified and managed in own organisation

Unit: M3.44

Understanding facilities management within the context of an organisation

Aims: To develop knowledge and understanding of facilities management within the context of an organisation

Learning Outcomes

• Have an appreciation of trends within facilities management
• Understand the importance of facilities management within the context of own organisation
• Know how to set team and individual objectives that will ensure effective facilities management in own organisation
• Know what external factors could affect facilities management within an organisation
• Be able to raise the profile of facilities management in the organisation and local community

Unit: M3.45

Managing and developing relationships in the workplace

Aims: To develop knowledge and understanding of Managing and developing relationships in the workplace

Learning Outcomes

• Examine the needs and expectations of others
• Meet the needs and expectations of others
• Be able to manage relationships where it is not possible to meet the need or expectations of others

Unit: M3.47

Delivering service in the workplace

Aims: To develop knowledge and understanding of delivering service in the workplace

Learning Outcomes

• Be able to deliver service in the workplace
• Understand how to collect feedback and evaluate service delivery in the workplace
• Understand how to monitor the service delivery activity to ensure continuous improvement

Unit: M3.48

Understanding incident management and disaster recovery in the workplace

Aims: To develop knowledge and understanding of incident management and disaster recovery in the workplace

Learning Outcomes

• Understand risk assessment and potential hazards and risks in the workplace
• Understand how to reduce the impact of hazards on people and the organisation
• Understand how to recover after an incident has occurred in the workplace

Unit: M3.49

Understanding security measures in the workplace

Aims: To develop knowledge and understanding effective security measures in the workplace

Learning Outcomes

• Understand security measures in the workplace and associated legislation
• Know whether the prescribed security measures are effective in the organisation
• Know how to identify improvements to existing security measures

Unit: M3.50

Introduction to leadership and management

Aims: To develop an understanding of leadership and management and to gain an understanding of own management style and its impact on the team, colleagues, peers and subordinates in the workplace

Learning Outcomes

• Understand leadership and management
• Understand own management style