Blue-Eye Training                

 
   Facilities Management, Project Management and Soft-Skills Training

 
Instructions and Welcome:
 
Dear Learner,
 
From this web page you have been given a list of documents that you can access. These are your training materials for this training session:
Session 4.15: 
Understanding Customer Services in Facilities Management
We always ask that you open the documents in the order they have been provided, and work through them in that order.  Please follow any instructions you come across, read the training materials carefully and work through the exercises and tasks patiently. 
 
Some assignments require you to be submitted to your tutors for their review. For these, we intend to provide you with feedback by way of a tutor's report. It normally takes three to five business days for us to get the report back to you after submitting the assignment work to us.
 
You may save these documents to file, print and view them, however, please note our comments regarding copyright in Document Ref. 4IS.D8, Use of training materials. This was issued during the induction session which you should still have a copy of.
 
As always, if there is anything you'd like to know, please don't hesitate to Contact us for help
 
     
 
Document
Reference
 
4.15.D1
4.15.D2
4.15.D3
4.15.D4
4.15.D5
4.15.D6
4.15.D7
4.15.D8
4.15.D9
4.15.D10
4.15.D11
4.15.D12.AP
4.15.D13
   Session: 4.15
 
Topic / Title
  
 
Tutors Report for submitted assignment work: Sent by e-mail at a later time
Session document index
Unit specification document: Learning Outcomes
Session training document: Front of House
Session training document: Understanding the Service Culture
Session training document: Example service charters
Session training document: Handling customer conflict
Session training document: Dealing with a PR crisis
Session training document: The role of the helpdesk
Session training document: Dealing with the soft issues
Session training document: Service Level Agreements (SLAs)
Session training document: Session Assignment Pack
Administration document: Assignment Submission Form
(Issued to distance learning students only)